Quality standards have commonly been written for all work processes. They have emerged as a key element to identify the success of a project in that they are written for all project management processes, tools and templates. Now quality standards are being written for all job role functions so that everyone knows not only what is expected of them, but exactly what quality standards they must adhere to. These quality standards will be used in their performance reviews to identify whether or not their performance adhered to the agreed-upon quality standards for work performance.
Read the full article at http://www.bia.ca/articles/FutureTrendsinQualityManagementl.html
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