Tuesday, January 6, 2009

Airline Choices

I travel extensively around the Globe. I enjoy working with the different cultures and visiting the different places. The most difficult part of travel is the overseas flight in economy. North American travel is at best “low class”. No amenities. You have to buy food and drinks, even on 6 hour flights. In Australia you can fly shorter distances and always get a meal land drinks. Most airlines in North America don’t offer any movies or entertainment of any sort. The exception is Air Canada which at least has individual movies for each passenger. However, no food or drinks (unless you pay for them).

When travelling internationally I usually fly Dubai, Singapore, Thai, Malaysian or Cathay. They are all amazing airlines. They have in-flight entertainment for each economy passenger and provide food and drinks at no cost. I have just returned from Australia. Since I was flying there from the United States instead of Canada and owing to my time constraints I ended up flying United Airlines. What an experience.

I always take an aisle seat so that I can easily get up and stretch whenever I want without disturbing anyone. I booked an aisle seat and confirmed it upon check-in. Yet when I got onto the plane I realized that I had a centre seat. I am a Star Alliance gold member/Air Canada Elite status. Regardless, the staff were unaccommodating. They really didn’t care. Not their problem. The plane was old. No in-flight entertainment, just one big screen for everyone to watch with old, bad movies. They provided food (that’s subject to opinion regarding what classifies as being food) and charged for drinks. I was astounded. Again, they were sorry but this is their policy.

The flight on United was no less expensive than flying on any other airline. They just give you less for your money. A warning to all – check what the flight offers, not just the price. I will never fly United again when going overseas and I will ensure I let others know that United is truly at the bottom of the barrel regarding service, friendliness and accommodation of their customers. No wonder they’re having financial challenges.

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